On 1 December 2022, the Serious Incident Response Scheme was extended from residential aged care to home care and flexible care delivered in a home or community setting.

What is the Serious Incident Response Scheme (SIRS)?

Senior Australians have the right to feel safe and live dignified, self-determined lives free from exploitation, violence and abuse. As a person who receives aged care, you have the right to safe and quality care.

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services.

The scheme requires providers of aged care to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers.

This means that all aged care providers must have an effective incident management system in place and use this to continuously improve the management and prevention of incidents. In addition to having an incident management system, aged care providers must notify the Commission when reportable incidents occur.

If a serious incident happens while you are receiving care, providers must:

  • check that you and others are okay, talk to you about what happened and work with you to resolve the issue
  • make a record of what happened so they can learn from the incident and improve their practices
  • report the incident to the Commission if appropriate.

Serious Incident Response Scheme

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SIRS decision support tool

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SIRS consumer resources

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